Firstsource Solutions

Firstsource Solutions, a leading global business process management (BPM) company, has appointed Kumaran Shanmuhan as its Chief Strategy Officer (CSO). This strategic move underscores the company’s commitment to strengthening its executive leadership and driving long-term growth initiatives. Shanmuhan brings extensive experience in business strategy, operational excellence, and digital transformation, positioning Firstsource to navigate evolving market dynamics and capitalize on emerging opportunities.

In a strategic move to strengthen its presence in the global credit management and collections space, Firstsource Solutions has acquired Pastdue Credit Solutions (PCS), a leading UK-based debt resolution and recovery firm. This acquisition aligns with Firstsource’s broader growth strategy of expanding its financial services capabilities across key international markets. The deal will provide Firstsource with access to PCS’s well-established client base, specialized collections technology, and regulatory expertise in the UK’s evolving consumer finance ecosystem.